Refund policy
Updated November 11, 2026
Current availability
Photo Plus is a one-time US$4.99 general portrait processing service. Current purchase availability is shown on the pricing page. Free cropping and downloads require no payment.
One-time purchase
Each Photo Plus order covers one selected original and purpose, with an unwatermarked PNG and printable sheet. There is no subscription, human review, physical printing or delivery. Review the preview before choosing to buy.
System failures and duplicate charges
Contact support for verification and an appropriate full refund if the same purchase is charged twice or our system prevents you from receiving the files after payment. We can first correct faulty dimensions or files; a refund is available if delivery cannot be completed.
Other refund requests
Please contact [email protected] within 14 days of payment where possible, with the order reference, checkout email and a description of the issue. Do not send full card details, verification codes, email passwords or original identity documents. We will review the request and reply. Approved refunds return to the original payment method; arrival times depend on the payment provider and card issuer.
Download period and intended use
Unpaid previews are accessible for up to 24 hours. Processed files are downloadable for 24 hours after successful payment; save them to your own device during that period. Email recovery does not extend file retention. Processing is not approval by an issuing authority and does not guarantee acceptance. Only buy processing expressly permitted for the intended use.
Downloads after refunds
Refunds and payment disputes close access to full-image downloads. This policy does not limit applicable statutory rights in your location.